How can I order?
Ordering is easy.
If you are a new Nanotol customer, you can order online and set up a password-protected customer account. In this customer account you will find all the articles, addresses and payment methods you have ordered.
If you are already a customer, you can easily place new orders using your password-protected customer account.
It is even easier via our order hotline. You can reach them on 0049-8081-952530 from Mon-Fri from 8 a.m. to 5 p.m.
How do I get my invoice?
You will receive your invoice by email as soon as the order leaves our house. In addition, the invoice is included in the shipment.
Which payment methods are possible?
You can pay with us in different ways. You can pay directly online with Paypal, your credit card (Mastercard, Visa or Amex), Sofortüberweisung, amazon payments or Giropay. If you are one of the customers who can order on account, you will be shown this online and you will receive an invoice with a payment period of 14 days net. In addition, all customers can choose prepayment or Klarna invoice purchase.
How long can I cancel my order?
You have the right to return the items within 14 days without giving a reason. If the 14 days have passed, please contact us, we will find a solution.
Where can I find Nanotol's general terms and conditions?
The general terms and conditions of this shop can be found here:
I want to exercise my right of withdrawal, what do I have to do?
Please note that a withdrawal from the purchase contract for consumers is only possible within 14 days after the date of purchase for sealed, unopened products. Opened packaging cannot be returned for hygienic reasons. We ask business customers to contact us directly.
The Revocation right for consumers can be found here.
You can send the unopened goods back to:
CeNano GmbH & Co. KG
You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods. We will reimburse the cost of the goods within 48 hours of receipt of the return, using the payment method selected when you made the purchase.
When will my package be delivered?
It depends on the time of your order. If you order before 4:00 p.m., your package will usually be shipped the same day. Delivery within Germany usually takes only one working day. Delivery to other European countries takes 3-5 working days.
If an e-mail address is known to us, you will receive the invoice by e-mail and the link for the shipment tracking (Track & Trace) after sending.
With which carrier will my order be shipped?
We ship within Germany with DHL, to other European countries with GLS or DHL. Worldwide shipping is handled by UPS.
What are the shipping costs for my order?
Domestic deliveries (Germany)
cost a flat rate of € 4.90 per order. From an order value of € 50.00 we deliver free of shipping costs.
Austria, the Netherlands, Belgium, France, Ireland, Great Britain, Italy, Croatia and Liechtenstein cost a flat rate of 8 € shipping costs. From an order value of 100 € we deliver free of charge.
We calculate shipping costs to other countries based on shipping weight.
Can I have my parcel delivered to another address?
Yes, that is possible. You can enter a different delivery address during the order. Please note that different transport costs also apply to deliveries to other countries. These are displayed in the shop.
I haven't received my order yet. Has it already been sent?
Once your package has been shipped, you will receive an email with a link to track your shipment. You can use this link to find out where your package is and when it will be delivered to you. If you have not received this message, please contact our customer service, we will be happy to help you!
Is Nanotol safe to use?
Yes for sure! Nanotol products do not contain individual nanoparticles. Nanotol works with a network structure made of nanopolymers and was therefore classified as harmless to health when tested. It was proven that Nanotol does not release any nanomaterials into the environment, so there is no danger to people or the environment. In addition, Nanotol is biodegradable according to the latest OECD guidelines. If particles get into the groundwater, they are broken down into small and simple building blocks. In the end, only carbon dioxide (C02), water (H20), mineral salts and biomass remain.
Due to the possibility to clean Nanotol sealed surfaces with water only, it is also possible to reduce the surfactant pollution in the environment.
Is there an ideal temperature for the application?
Since Nanotol Protector is dispersed in water, it cannot be used below freezing.
Warmth improves the result. To activate the nanoparticles, they are polished with a microfiber cloth and heat is thereby introduced. Any additional heat improves the result. No matter whether solar radiation or artificial heat, the warmer it is, the easier and faster it can be activated. Warm water for pre-cleaning also warms the surface and helps. Some of our car makers work with hot air (max. 150 ° C) on the seal and then polish. Higher temperatures are also generated with a polishing machine.
Are there still Nanotol primers and Nanotol sealers?
Yes, only the design was changed. The products have remained unchanged. However, new products have been added. Contact us if you need Nanotol Primer or Nanotol Sealant.
What kind of Nanotol Protectors are available?
We have three different Nanotol Protectors. The difference between all three is the different „docking“ procedure on the surface:
1. Nanotol Protector for all non-absorbent surfaces
Suitable for metal, glass, plastic, chrome, paint etc.
2. Nanotol Protector for absorbent mineral surfaces
Suitable for concrete, plaster, clay, bricks, paving stone etc.
3. Nanotol Protector for untreated textiles
Suitable for all kind of fabrics, clothes, shoes, awnings, etc.
How long does the coating last?
Nanotol sealing for non-absorbent surfaces (glass, metal, paint, plastic) lasts forever. You only have to refresh with the corresponding 2in1 product every now and then, which increases the durability of the seal.
Here is how the Nanotol system works.
Why are there different categories for car, household and sanitary area?
Nanotol Protector can only be effective on a very clean surface. Precleaning is therefore very important and different in the above categories. In sanitary areas, often lime residues stick on surfaces such as on a shower cubicle. It is imperative to remove all residues. Stubborn dirt often sticks on cars and a sensitive surface in a household requires special care.
This is the reason why we have developed a special cleaner for each category. The Cleaner does not contain any anionic surfactants, no alcohol or solvents and it is easily biodegradable.
Mineral surfaces can be cleaned with a high pressure cleaner prior to applying Nanotol Mineral Surface Protector. Fabrics need to be washed and dried first before applying Nanotol Textile Protector. There are no special cleaners in both areas. In case of stubborn stains, both can be cleaned with Nanotol Household Cleaner, if necessary.
Is there one coating for cars, windows and shower cubicles?
If you want to protect several objects you should order following products:
1. Nanotol Household Protector 1 Liter - sufficient for 160 m² and all smooth surfaces
2. Nanotol Household Cleaner 500 ml
3. Nanotol Car, Boat & Leisure Cleaner 500 ml
4. Nanotol Sanitary Cleaner 500 ml
5. Microfiber cloths to activate nanopolymers and polish surfaces
You can clean and coat everything with the above products. Nanotol Household Protector is suitable for all surfaces in your house, vehicle and descaled shower glass and sinks.
Why are Nanotol products only available online?
We want to offer the highest quality products that are unrivaled thanks to their unique price-performance ratio. For this reason, we have decided to leave the traditional sales channels that you are sure to know.
Usually a manufacturer has to sell its products to a dealer. The retailer then sells them to a physical retailer or online store, who then sell the product to you - the consumer. If you then buy the product, it has already been bought and sold several times. Every step resulted in more profit that you, as a consumer, will ultimately have to pay for.
We are deliberately changing this, which is why you will no longer find our products in retail or specialist shops. You can only purchase our products online. When you purchase one of our items, you buy it directly from us. There are no additional costs involved in financing the supply and retail supply chains.
Can Nanotol withstand temperature?
Yes, Nanotol can withstand permanent temperatures up to 200 °C.
Does Nanotol contain organic solvents or alcohol?
No, Nanotol does not contain any organic solvents or alcohol. This has following benefits:
- Nanotol does not smell
- Nanotol does not evaporate
- Nanotol does not harm the surface
- Nanotol dries much more slowly, you don’t need to hurry with polishing the surface
- Nanotol is not hazardous and therefore can easily be dispatched
Most of the other nano coatings contain organic solvents and alcohol which damage plastic joints. Caution: Any nano coating with the label „highly flammable“ contains organic solvents or alcohol.
Is Nanotol resistant to acids and alkalis?
Nanotol is absolutely resistant to acids and alkalis up to 12. All other nano sealants are less resistant (ph 4-8).
Why does Nanotol work on all surfaces and other coatings only on certain ones?
Nanotol is a watery dispersion of nanopolymers. These nanopolymers are bonded to a king of synthetic mesh that acts as a carrier. This synthetic mesh attaches to all surfaces like Velcro. In addition, Nanotol bonds to the surfaces by Van der Waals forces. Nanotol does not react chemically with the surface and does not change it. Other coatings based on nanoscale ceramic particles need material-specific anchor molecules, e.g. glass needs SiO2 (silicon dioxide). Each surface needs a different coating.
Why are there so many different coatings on the market?
Most of these products contain solvents based on nanoscale ceramic particles. The manufacturer of these particles makes them freely available under a private brand. Products with nanoscale ceramic particles and solvents are thus bottled more or less professionally and sold under various company names. These providers are not manufacturers; they often lack professional competence in the cleaning product, coating, and nanotechnology sector.
Is Nanotol food safe?
Nanotol was tested by the LGA and other labs like CBA. The samples have been classified as being harmless when coming into direct contact with food and comply with the regulations of §31 LFGB (food, commodities and animal feed code).
Is Nanotol biodegradable?
Yes, Nanotol Cleaner and Projector was tested 2010 according to the requirements of the OECD and EU regulations. Nanotol Cleaner is easily biodegradable according to OECD 301A and EU C.4-A, Nanotol Protector is biodegradable according to OECD 302B and EU C.9-C.
Can I use the Protector without Cleaner?
No you should always clean the surface with the Cleaner prior to coating with the Protector. No residues of other cleaners or dirt should be left on the surface to allow the Protector to bond completely with the surface.
Can Nanotol Cleaner be used alone?
Yes, if you want you can also use Nanotol Cleaner without the Protector. Nanotol Cleaner thoroughly but gently cleans all surfaces. You will be amazed!
Can I buy Nanotol Protector or Nanotol Cleaner separately?
Of course you can buy Nanotol Cleaner and Nanotol Protector separately. Nanotol Cleaner and Protector is available in various categories and in different sizes. If you have any questions call us +0049 (0)8081/952530. We are happy to answer your questions and help you choose the right product! Our office hours are from 8 to 5 pm, Monday to Friday. If you want to test Nanotol for the first time, we recommend to buy an “All-Inclusive-Set” because this combination is simply the best bargain.
My car has been waxed, can I apply Nanotol anyway?
No, you have to remove the wax first otherwise Nanotol cannot bond with the metal surface.
My car paint has small scratches. Will they disappear after applying Nanotol?
No. Nanotol does not fill the scratches. Please use the appropriate polishes prior to applying Nanotol Protector.
Is Nanotol also suitable for new car paint?
Yes, Nanotol is perfect for new car paint, because it contains no solvents or abrasive particles and preserves the condition of the surface.
My car has a few small scratches, how shall I pretreat the car paint?
How to treat scratched vehicles:
- Wash the car with diluted Nanotol Cleaner. Ideally use desalinated or distilled water.
- Polish the paint with Nanotol polishes. They are great to be used prior to coating the car with Nanotol Protector.
- Spray Nanotol Protector on the surface and spread with a sponge cloth. Let it dry. Polish with the white microfiber cloth or fluffy cloth.
I have a new car, do I still have to preclean it with Nanotol Cleaner?
Yes, please use Nanotol Cleaner before you start coating with Nanotol Protector. Nanotol Cleaner is optimally preparing the surface for the coating. New cars often have a wax protection. It is imperative to remove the wax prior to coating the surface.
I have used Nanotol in the bathroom. The water doesn't run off properly.
It seems that you have very hard water. Limescale on a surface is like a mounting range for nanopolymers in Nanotol, the meshlike structure of nanopolymers cannot really be effective. Please descale the surface prior to applying Nanotol Protector.
How should Nanotol be used?
Nanotol is very easy to use. Take a look at the detailed instructions .
Are Material Safety Sheets available?
Yes, our MSDS are available here.
Can Nanotol be sprayed on?
Yes, it can be sprayed harmless. Our spray bottles do not contain any aerosol and there is no misting. Car cleaning experts or building cleaner can use a spray gun to apply Nanotol.